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Refund Policy

Last Updated: May 22, 2025

At Digital AE Card, we strive to ensure your complete satisfaction with our membership services. This Refund Policy outlines the terms and conditions regarding refunds for Digital AE Card memberships and related services.

1. Membership Refund Policy

1.1 Cooling-Off Period

We offer a 14-day cooling-off period from the date of purchase of your Digital AE Card membership. If you decide to cancel your membership within this period and have not used any membership benefits or discounts, you are eligible for a full refund of your membership fee.

1.2 Refund Eligibility

To be eligible for a full refund within the cooling-off period:

  • Your request must be made within 14 days of the purchase date
  • You must not have used any membership benefits or discounts
  • Your digital card must not have been activated at any partner location

1.3 Partial Refunds

If you have used your Digital AE Card for any discounts or benefits during the cooling-off period, you may be eligible for a partial refund at our discretion. The refund amount will be calculated based on the remaining value of your membership minus an administrative fee of AED 150.

1.4 No Refunds After Cooling-Off Period

After the 14-day cooling-off period, memberships are generally non-refundable. However, we may consider refunds in exceptional circumstances on a case-by-case basis, such as:

  • Relocation outside the United Arab Emirates
  • Serious medical conditions that prevent you from using the membership
  • Other extraordinary circumstances as determined by our management

In such cases, any refund would be prorated based on the remaining membership period and subject to an administrative fee.

2. Refund Process

2.1 How to Request a Refund

To request a refund, please contact our customer service team through one of the following methods:

  • Email: [email protected]
  • Phone: +971 4 330 0000
  • In person: Visit our office at Level 42, Emirates Towers, Sheikh Zayed Road, Dubai, UAE

2.2 Required Information

When requesting a refund, please provide the following information:

  • Your full name
  • Membership number
  • Date of purchase
  • Reason for requesting a refund
  • Proof of payment

2.3 Processing Time

Refund requests will be processed within 10 business days of receipt of all required information. Once approved, the refund will be issued to the original payment method used for the purchase. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

3. Automatic Renewal Cancellations

3.1 Cancellation Before Renewal

If you wish to cancel your membership before it automatically renews, you must do so at least 30 days before the renewal date. Cancellations can be made through your online account or by contacting our customer service team.

3.2 Charges After Renewal

If you are charged for a renewal and contact us within 14 days of the charge, we will provide a full refund provided you have not used any benefits in the new membership period. After 14 days, our standard refund policy applies.

4. Refunds for Partner Purchases

Digital AE Card is not responsible for refunds on purchases made at partner establishments. Any disputes regarding products or services purchased from our partners should be addressed directly with the partner according to their refund policy.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

6. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Digital AE Card
Level 42, Emirates Towers
Sheikh Zayed Road
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 4 330 0000

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